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Webinars

11 webinar results
of 2
Innovation

Shake Shack’s Chief Operating Officer discusses the role of digital properties in the company’s overall guest experience Zach Koff is the Chief Operating Officer at Shake Shack, having previously served as Shake Shack’s Vice President of Operations and Director of Operations. In this webinar he discusses the innovative digital experiences that drive Shake Shack’s overall guest experience. Watch...
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CX Live

Learn how Philips has built digital analytics as a global capability, as part of a large digital transformation programme. This includes dashboarding and creating insights, optimisation of the website with A/B testing and in house optimisation of digital campaigns during the campaign. Paul Poels, Director of Digital Analytics, Digital Optimisation and Marketing Effectiveness at Philips, provides...
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CX Live

Managing the numerous moments in your customer’s journey with you is critical in transitioning them from prospect to brand advocate. Harness contextual, real-time data to ensure you are producing positive customer experiences. This presentation will allow you to gain perspective to:Boost customer relevancy to improve your retention ratesCreate hyper-personalised engagement to meet customer...
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CX Live

Is your data science strategy suffering from confusion, hype and failure to start? Many data science initiatives fail to launch because organisations do not understand the dependencies, people, process and technologies needed to make data science work for them. This is all the more challenging in large enterprises with legacy systems, technology constraints and a business culture that is not data...
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CX Live

Customer feedback. Call center records. Social media postings. CRM data. Financial and operational information. One thing that many Voice of the Customer programmes don’t need is more data. In fact, most organisations are in danger of becoming ever more tangled up in the data they already have, as they struggle to understand the meaning of it all in order to drive business change and success. To...
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CX Live

This webinar will look at how the increasing regulations around customers' data and the need for better customer knowledge are two majors challenges that can benefit each other to enable an advanced customer experience. There are a number of regulations – PSD2, Open Banking, AML 4th Directive, MiFID II, GDPR – that are with us or due to take effect soon that put significant constraints on...
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CX Live

We here at CX Network hand-picked a series of case studies and thought leadership presentations regarding data and analytics. You can learn from your peers who have already integrated data and analytics into their CX strategy and learn from their experiences in tackeling the challenges they've faced along the way. In addition to these presentations we have made a resource centre available...
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CX Live

Join this session with Andrew Mann, VP Insight Pricing CRM at Asda, to learn:The cultural barriers to using dataHow to remove those cultural barriersFour broad uses of data in organisationsGlobal case studies explaining how they are used
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Webinar 30-Minute Customer Experience Remodel – Creating a Customer-Oriented Culture

Customer centricity is not just a buzzword, it's an attitude that drives long-term monetary gains and increased brand value. But how do you make customer centricity a key part of your company's core values and measure the financial benefits? Join our upcoming webinar to find out.  According to Forrester’s Customer Experience Index 200 (CX Index™), companies with a customer-centric...
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cnx webinar

Premier Farnell has created a powerful online home for its customers, at once increasing customer engagement and boosting sales. By integrating its Jive-x community with its e-commerce system, the company harnesses its customers’ enthusiasm to drive more loyalty and more business.
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11 webinar results
of 2