Webinars

27 results
of 3
CX Network LIVE: The Smart Customer Experience

How can the intelligent enterprise enhance your customer experience? Buzzwords such as artificial intelligence, chatbots, machine learning and automation are dominating the landscape, but let’s not forget about long-term developments in digital and mobile either. Combined with new and emerging trends within tech, these are the drivers to creating a smarter, more efficient and – most important of all – a WOW customer experience!
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digital retail

This free webinar with the experts at Altimeter Group and Clicktale how emotion and mindset can be derived from digital data and how brands can capitalise on this insight to deliver exceptional experiences, better monetise digital properties and improve conversion
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Engagement

This free webinar with the experts at PerfTech will teach you how a browser-based solution optimises engagement that in turn leads to an extended customer life span, meaning more opportunities for monetisation, increasing average revenue per user (ARPU), and strengthening customer satisfaction.
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CX APAC ONLINE 2018

CX Network is delighted to announce the launch of the CX APAC Online, a Digital Series in 2018, taking place in April. Over four days, we have invited industry leaders and organizations to share case studies and thought leadership presentations that they have pioneered in.
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Customer

This free webinar with the experts at Opentext will help you understand how the landscape of customer expectations has evolved, discover how digital channels have influenced customer experience, and learn the 5 key factors for creating dynamic digital experiences for customers.
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VOC

In this webinar, the Head of Customer Experience at Loewe Technologies discusses how to overcome VoC challenges by capturing customer feedback and making the insights actionable.
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feedback

This free webinar with the experts at MaritzCX looks at best practices for designing and implementing a VoC closed-loop system in order to achieve performance improvements and leverage the benefits
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loyalty

In this webinar, the Director of Customer Futures at insurer IAG tackles the biggest loyalty challenge: how do you retain customers in a competitive landscape?
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feedback

This free webinar looks at forming a deep connection with your customer, understanding their needs and successful outcomes, and measuring accordingly in real-time by pro-active customer feedback gathering.
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survey

This free webinar with the experts at Confirmit looks at how we should we capture customers insights that we really need and how to use them more effectively to inspire people to change stuff
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27 results
of 3