The voice of the customer chasm: CX fantasy vs consumer reality

This FREE webinar was recorded on:
Tuesday, March 20, 2018
02:30 PM - 03:30 PM GMT
This free webinar looks at the latest insights from VoC research conducted for brands such as IBM, Microsoft, MassMutual, QVC and Gilt' VoC findings showing how Millennials especially have unprecedented expectations about personalising their experiences; and how this will help close the current satisfaction gap