Devise a winning self-service strategy through customer journey mapping

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Posted: 02/20/2018

Self-service has become an integral component of journey design as the modern customer demands speed, accuracy and consistency across all support touchpoints.

By incorporating elements of self-service into the design phase of journey mapping, companies are improving customer satisfaction on the one hand and their key business metrics on the other.

In this eBook, we discuss the elements of journey mapping and how it can help evangelise intelligent self-service initiatives within an organisation.

Download the eBook to discover:

CXN logo small
Posted: 02/20/2018