How to build loyalty without a human touch in a digital world

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Posted: 01/16/2018

Learn how to utilise digital interaction data from multiple channels to deliver better customer experiences.

If 2017 was the year of (digital) transformation then 2018 must be the year brands welcome in the “experience era”. In a fast-evolving digital world, our expectations are set by the innovators and disruptors we encounter in our everyday lives: brands like Amazon, Uber and Netflix. Their differentiator is clear; the experience they deliver.

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Posted: 01/16/2018