How LV= meets constantly changing customer expectations

How LV= meets constantly changing customer expectations

Contributor:Zarina de Ruiter
Posted: 01/23/2018

LV= interview about measuring VOC in an age of survey fatigue, making real-time insights actionable and predictions for the year ahead.

Rodney Assock is Operational Services Director at LV=. In this interview he answers the following questions:

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Contributor: Zarina de Ruiter