‘Omni-channel is the most overrated buzzword in customer experience’

‘Omni-channel is the most overrated buzzword in customer experience’

Contributor:Zarina de Ruiter
Posted: 01/15/2018

Danske Bank interview about 2017 learnings, 2018 predictions, the rise of AI and more.

Dan Bandsholm Erensø is Programme Lead in the Office of the COO at Danske Bank. In this interview recorded at the Executive Customer Contact Exchange: BFSI he answers the following questions:

zarina
Contributor: Zarina de Ruiter