How data and employee advocacy help Volkswagen achieve CX innovation

The Director of Customer Experience for the automotive brand in Australia talks about the data-driven customer and employee insights, technologies and cultural changes that are helping lift CX standards in the business.

Vicky Katsabaris
Posted: 05/23/2018
The Director of Customer Experience for the automotive brand in Australia talks about the data-driven customer and employee insights, technologies and cultural changes that are helping lift CX standards in the business.
Vicky Katsabaris
Posted: 05/23/2018