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Harnessing VoC intelligence with omni-channel speech and predictive analytics

This FREE webinar was recorded on:
Tuesday, March 20, 2018
04:00 PM - 05:00 PM GMT

Intelligence gained through monitoring and analysing 100 per cent of conversations across all channels – phone, email, chat and social – is fundamental to truly understanding the voice of the customer.

Join this highly informative and actionable presentation to discover how to leverage the power of analytics and AI to accelerate the rate of resolution, identify and develop agent skills to meet expectations, gain a 360 degree view of the customer and predict the best path for desired outcomes.

Watch this webinar to learn how to:

  • Use actionable insights from speech analytics and AI to chart the path to optimal customer outcomes
  • Achieve speed to intelligence in analysing multi-channel customer journeys
  • Optimise agent skill sets to respond better to customer needs through performance feedback

>> Watch the webinar on demand now!

This webinar is part of our CX Network LIVE: Customer Feedback & Satisfaction virtual event and you can find a full list of event sessions to watch on-demand here.