Industry News

CX network is an online news source for senior customer experience, service, insight, digital and marketing decision makers. The site’s editorial team delivers the latest industry news, market reports, trends and challenges, CX TALK videos, interviews and podcasts with CX leaders, best practises, digital events, and much more. 

22 results
of 3
May 17, 2018 by Richard de Silva
This viral hit is an important reminder for CX professionals: there is no one reality when it comes to the individual.

May 14, 2018 by CX Network
Industry survey launched to gauge organisations’ customer-centricity and how they adapt in an omni-channel landscape. We all know that customer experience can be a key differentiation in an overcrowded market, but how customer-centric are organisations really? Who owns CX initiatives within a business? And how do they drive through that focus Read more

April 9, 2018 by Zarina de Ruiter
Industry survey on data security launched to uncover understanding and awareness across CX. With numerous stakeholders responsible for ensuring data security within an organisation, how far have those within customer experience come in safeguarding the brand against attacks? Why should CX teams be cyber aware? And what challenges and regulations Read more

March 27, 2018 by Zarina de Ruiter
The annual in-depth research dissects the future of the customer experience landscape. What are the biggest trends, challenges and investments that will impact customer experience in 2018? Chatbots? Personalisation? Culture change? Omni-channel? Speech and text analytics? One of our biggest and most popular reports in the past year was The Read more

Tags: survey
March 12, 2018 by Zarina de Ruiter
CX experts from Comcast, Oracle and more join CX Network LIVE: Customer Feedback & Satisfaction
Following on from the success of CX Network LIVE: Customer Insight, Data & Analytics in October, the popular and insightful virtual event is back this month with a focus on feedback measurement and customer satisfaction. CX Network LIVE is a quarterly virtual event – getting on average 1,000+ registrations from around the world – showcasing Read more

January 29, 2018 by Katie Sadler
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Just Walk Out – the checkout-free grocery store that’s paving the way for a tech savvy customer experience – has opened.Amazon Go has opened its doors in the US city of Seattle to customers who seek a quick, cashless, checkout-free shopping experience. The Just Walk Out artificial intelligence based retail model allows shoppers to browse, choose Read more

January 16, 2018 by CX Network
Learn how to utilise digital interaction data from multiple channels to deliver better customer experiences. If 2017 was the year of (digital) transformation then 2018 must be the year brands welcome in the “experience era”. In a fast-evolving digital world, our expectations are set by the innovators and disruptors we encounter in our everyday Read more

January 11, 2018 by CX Network
Create a connected CX to increase engagement and customer lifetime value
Learn how to manage valuable digital brand assets across multiple channels and drive better customer engagement. In our digital age, organizations are seeking ways to reinvent how they market and strengthen their brand, manage their assets, and provide compelling customer experiences that reach the right customer – with the right content, at the Read more

January 10, 2018 by Daniel Smith
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The past year has seen AI-powered voice assistants go from a fad idea to a mainstream household item, writes Fireworx's Daniel Smith ...Read more

November 29, 2017 by Zarina de Ruiter
Do you really need consent for every customer communication when the new regulation comes into force? With the General Data Protection Regulation (GDPR) set to come into force on 25 May 2018, there is a lot of chatter in the industry about what the new rules actually mean for marketers and customer experience practitioners handling personal Read more

22 results
of 3