59 results
of 6
Contributor: Patrick Gallagher
Posted: Mon, 05/21/2018
Terminator AI
 'Come with me if you want to live.'When it comes to customer experience, artificial intelligence (AI) is no longer the stuff of dated science fiction. It is a matter of life and death for today’s businesses. Adapt to survive or be left in the dust by industry disrupters and innovators of today.So, how are five companies using AI to transform... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 04/25/2018
Rhona Bradshaw
Interview with the VP Customer Experience Transformation of Liberty Global about changing customer expectations and the role of AI in today's CX landscape. Rhona Bradshaw is the VP Customer Experience Transformation for the consumer organisation at Liberty Global and is responsible for designing and enabling the future customer experience.... Full Content »
Contributor: Gustavo Imhof
Posted: Tue, 02/27/2018
From the first portable controller to a touchscreen before the iPhone, what you can learn from Nintendo’s experience design. People tend to forget it, but customer experience (CX) is not a trend, a nice to have or doing the right thing. It is a business strategy. One that drives revenue through a focus on customer value, enriching relationships... Full Content »
Contributor: CX Network
Posted: Mon, 02/26/2018
Live online chat is proving to be a successful way to engage with customers in the guided economy. Customers expect chat to be consistently easy and effective at answering their questions, resolving their issues and guiding them to their desired outcome. Learn how to leverage live chat to meet and exceed your customers’ expectations and you... Full Content »
Contributor: CX Network
Posted: Tue, 02/20/2018
self service
Self-service has become an integral component of journey design as the modern customer demands speed, accuracy and consistency across all support touchpoints. By incorporating elements of self-service into the design phase of journey mapping, companies are improving customer satisfaction on the one hand and their key business metrics on the... Full Content »
Contributor: Gustavo Imhof
Posted: Fri, 02/02/2018
It’s a new world of customer feedback measurement, but is it out with the old and in with the new, or can traditional and futuristic tech work alongside each other to paint a complete picture? Let’s face it, surveys have lost a lot of their popularities over the years. Decreasing response rates and an ever shorter attention span from customers... Full Content »
Contributor: Katie Sadler
Posted: Mon, 01/29/2018
retail small
Just Walk Out – the checkout-free grocery store that’s paving the way for a tech savvy customer experience – has opened. Amazon Go has opened its doors in the US city of Seattle to customers who seek a quick, cashless, checkout-free shopping experience. The Just Walk Out artificial intelligence based retail model allows shoppers to browse,... Full Content »
Contributor: Daniel Smith
Posted: Wed, 01/10/2018
voice AI thumb
The past year has seen AI-powered voice assistants go from a fad idea to a mainstream household item, writes Fireworx's Daniel Smith Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 12/18/2017
CX predictions
It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead. Okay, it’s not quite as fantastical as that, we base our predictions on industry research and in-depth conversations with senior practitioners... Full Content »
Contributor: Gustavo Imhof
Posted: Mon, 11/06/2017
The latest tech is helping to streamline CX in the hospitality industry, but what are some of the key players to look at to create that unforgettable experience? There is no denying that over the past ten years technological advancements have taken up a much more prominent position across industries; from chatbots in customer contact centres to... Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 10/09/2017
AI 2020 video
Our new research shows that predictive analytics, artificial intelligence and smart devices are the intelligent enterprise applications that will have the biggest impact on organisations within customer experience by 2020. And a whopping 82 per cent of CX leaders say they are “excited” about the impact of much-discussed buzzword artificial... Full Content »
59 results
of 6