CX TALK: eBay’s 3 Key Elements For a Great Customer Service Strategy

Contributor:Tania Silva-Jones
Posted: 08/09/2016

Jean-Marc Codsi is the VP Global Customer Experience at eBay Inc. At the Executive Customer Contact Exchange UK he was interviewed about:

  • The three key elements of a great customer service strategy; innovation, consistency and simplicity
  • How to stay ahead of the disruptors within the retail industry
  • Creating a customer base that is loyal and trust the brand
  • How to deliver a consistently great customer service in an omni-channel environment
  • The importance of listening to the customer and fixing their needs
  • And how he sees the customer landscape changing in the near future, including mobile and VOC
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Contributor: Tania Silva-Jones