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Innovative ways to add value and win long-term customer retention

This FREE webinar was recorded on:
Wednesday, March 21, 2018
07:00 PM - 08:00 PM GMT

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In this webinar, the Director of Customer Futures at insurer IAG tackles the biggest loyalty challenge: how do you retain customers in a competitive landscape?


In a time where it’s easier than ever to compare products and services – and switch between brands – it’s become harder to satisfy and retain customers.

Especially when you may not engage with them frequently it can be tricky to stay front of mind in a positive way. To ensure customer satisfaction and long-term loyalty you need to stand out and add real value.

Join this free webinar with Susanne Stevenson, the Director of Customer Futures at insurer IAG, to discover:

  • Powerful ways to take customer feedback on board to evolve your loyalty strategy and achieve long-term retention
  • How to improve customer satisfaction and add life-time value
  • The importance of the employee culture and capturing the voice of the employee
  • Innovative initiatives that have taken the strategy of New Zeeland’s largest insurer to the next level

>> Watch the webinar on demand now!


This webinar is part of our CX Network LIVE: Customer Feedback & Satisfaction virtual event and you can find a full list of event sessions to watch on-demand here.