CX TALK: How the Customer Service Director of Euroloan Group is Building Customer Experience Excellence

Contributor:Ramya Nair
Posted: 05/06/2016

Petra Mengelt is a CX Network Advisory Board Member and the Customer Service Director of FinTech Euroloan Group plc. At the recent CX Excellence World conference, we caught up with Petra for a quick-fire interview about:

  • innovative ways to drive customer service excellence across the organisation;
  • the future of customer insight; and
  • how to build a true customer-centric culture.

Ramya Nair
Contributor: Ramya Nair