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Inbox incarceration? App apathy? The solution to your customer engagement woes!

This FREE webinar was recorded on:
Wednesday, May 23, 2018
03:00 PM - 04:00 PM BST

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How do you communicate with your customers? How many do you reach using email? And how many are using your brand’s app?

Engaging proactively at relevant times during the customer journey is key to the best subscriber experience – and ultimately ensuring long-term retention.

For over a decade, a solution based on time-sensitive engagement at critical touch points has proven successful for internet providers in North America – touch points such as billing concerns, right-sizing service plans, and security, performance and support issues, to name a few. 

This webinar will teach you how a browser-based solution optimises engagement that in turn leads to an extended customer life span, meaning more opportunities for monetisation, increasing average revenue per user (ARPU), and strengthening customer satisfaction.

Join this webinar and discover how to:

  • Increase revenue, reduce costs, and significantly reduce churn using proactive messaging
  • Learn why some of the largest providers in the world have used proactive messaging for a variety of use cases, including alerts for usage-based billing, modem swaps, late bill pay, copyright issues, maintenance outages, and much more
  • Learn the pros and cons of popular communication formats