Get ready for the customer experience predictions for 2018

Contributor:Zarina de Ruiter
Posted: 11/14/2017

Last year, CX Network and industry experts from the likes of Facebook, Heathrow Airport, O2, Atom Bank and Shop Direct predicted that key 2017 trends would be:

  • Customers demanding an emotional connection
  • Culture change as a mission statement
  • Omni-channel trumping multi-channel
  • The next level of data science
  • Video at the heart of everything
  • The rise of artificial intelligence
  • And more

And we were pretty spot on with that, if we do say so ourselves! So are you ready for our CX predictions for 2018?

Launching December 2018, the report will cover the trends that will impact the industry and help you prepare your CX strategy now.

If you’re not a CX Network member yet, sign up for free today to receive a copy of the predictions report straight to your inbox upon publication!

Contributor: Zarina de Ruiter