Customer Experience

The latest customer experience (CX) content from CX Network, including reports, videos, news, podcasts and more.

446 results
of 41
Contributor: Patrick Gallagher
Posted: Mon, 05/21/2018
Terminator AI
 'Come with me if you want to live.'When it comes to customer experience, artificial intelligence (AI) is no longer the stuff of dated science fiction. It is a matter of life and death for today’s businesses. Adapt to survive or be left in the dust by industry disrupters and innovators of today.So, how are five companies using AI to transform... Full Content »
Contributor: Richard de Silva
Posted: Thu, 05/17/2018
Audio
This viral hit is an important reminder for CX professionals: there is no one reality when it comes to the individual. Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 05/16/2018
Nissan
Nissan’s GM Customer Quality and Training is back in the hot seat today, to answer three burning customer experience questions.Guillaume Langle is the General Manager – Customer Quality and Training at Nissan Europe, where he is responsible for sales and after-sales retail processes for 2100 European dealers across 22 countries. He is tasked with... Full Content »
Contributor: CX Network
Posted: Mon, 05/14/2018
survey
Industry survey launched to gauge organisations’ customer-centricity and how they adapt in an omni-channel landscape. We all know that customer experience can be a key differentiation in an overcrowded market, but how customer-centric are organisations really? Who owns CX initiatives within a business? And how do they drive through that focus... Full Content »
Contributor: Seth Adler
Posted: Thu, 05/10/2018
Angela Hunter, Prudential
Interview with Prudential’s Chief Customer, Marketing and Digital Officer on the importance of shifting from product-centricity to customer-centricity.   EPISODE OVERVIEW: Angela Hunter is the Chief Customer, Marketing and Digital Officer for Prudential Assurance Company Singapore. In this interview with host Seth Adler for CX Network’s... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 05/09/2018
Rhona Bradshaw
The VP Customer Experience Transformation of Liberty Global says that Amazon’s CX is a driving force of businesses having to embrace experience. Rhona Bradshaw is the VP Customer Experience Transformation for the consumer organisation at Liberty Global and is responsible for designing and enabling the future customer experience. Prior to her... Full Content »
Contributor: CX Network
Posted: Mon, 05/07/2018
experience
The premise of this whitepaper is bold, it connects customer engagement with hard economic benefit. Many organisations have failed to find the secret formula to justify new investments to focus on customer engagement and loyalty activities. This whitepaper identifies four of the top outcomes of customer engagement that can be measured in... Full Content »
Contributor: Seth Adler
Posted: Thu, 05/03/2018
Ketan Samani, UBS
Interview with UBS Wealth Management’s APAC CDO about the importance of internal culture and the power of an emotional connection with customers.  EPISODE OVERVIEW: Ketan Samani is the Managing Director, Chief Digital Officer at UBS Wealth Management (APAC), where he delivers innovation, develops digital capabilities, and modernises digital... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 05/02/2018
Nissan
“I believe there’s an equation we need to solve: the speed of interaction plus the quality of the interaction plus the quality of the answer will bring customer satisfaction,” explains Nissan’s Guillaume Langle. “I think speed will be linked to simplicity,” said Guillaume Langle, General Manager – Customer Quality and Training at Nissan Europe,... Full Content »
Contributor: CX Network
Posted: Mon, 04/30/2018
Customer
A comprehensive 38 page guide that covers in detail the five core competencies of CX program management and the financial benefits gained as your program matures. Great customer experience is not only a tagline. It delivers better business results. In fact, according to a study by Forrester, public companies classified as ‘CX ‘leaders’... Full Content »
Contributor: Seth Adler
Posted: Thu, 04/26/2018
Raju Nair
Interview with the Regional Head Customer Journey Experience at DBS Bank on their transformative journey to focusing on the customer experience. EPISODE OVERVIEW: Raju Nair is the Managing Director – Regional Head Customer Journey Experience at DBS Bank in Singapore. In this podcast interview with Seth Adler, he shares that when the new CEO... Full Content »
446 results
of 41