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Customer Experience

The latest customer experience (CX) content from CX Network, including reports, videos, news, podcasts and more.

390 results
of 36
Contributor: Seth Adler
Posted: Wed, 01/17/2018
John Pompei
In this week’s CX Network podcast interview, EA’s Head of Customer Care Operations Worldwide talks about the importance of social listening and real-time learning. EPISODE OVERVIEW: John Pompei is the Head of Customer Care Operations Worldwide at interactive entertainment software company Electronic Arts (EA). In this in-depth podcast... Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 01/15/2018
Dan Erenso
Danske Bank interview about 2017 learnings, 2018 predictions, the rise of AI and more. Dan Bandsholm Erensø is Programme Lead in the Office of the COO at Danske Bank. In this interview recorded at the Executive Customer Contact Exchange: BFSI he answers the following questions:There is a huge amount of chatter around AI and chatbots in the... Full Content »
Contributor: Seth Adler
Posted: Fri, 01/12/2018
Peter P
In this week’s CX Network podcast interview, the Vice President Sourcing of Carhartt discusses creating experiences for their ‘amazingly loyal’ customers. EPISODE OVERVIEW: Peter Paluzi is the Vice President Sourcing at Carhartt. He joins host Seth Adler in this week’s CX Podcast Theatre interview to explain that the bond between his brand and... Full Content »
Contributor: Seth Adler
Posted: Tue, 01/09/2018
Bill Ashton
In this week’s CX Network podcast interview, the SVP of The Honest Company explains he is the ‘how person’ to founder Jessica Alba being the ‘why person’. EPISODE OVERVIEW: Bill Ashton is the SVP Operations at The Honest Company. He joins host Seth Adler in CX Network’s Podcast Theatre today for an in-depth conversation in which he shares that... Full Content »
Contributor: CX Network editorial team
Posted: Fri, 01/05/2018
CX Network editorial Calendar 2018
An overview of the key upcoming content pieces and online events from CX Network. In 2018 we’re going to focus on a key customer experience topic area each quarter, each one will come with its own three-day long online event, thought leading market report, and a variety of content throughout the quarter. Breakdown of focus areas:January –... Full Content »
Contributor: Seth Adler
Posted: Thu, 01/04/2018
Mark B
In this week’s CX Network podcast theatre interview, the Program Manager for Cisco discovers the unique challenges and opportunities of working with a large and diverse group of people. EPISODE OVERVIEW: Mark Buchanan is Program Manager at Cisco. He joins host Seth Adler in the CX Network Podcast Theatre to share that on his most recent journey... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 01/03/2018
Martijn Brouwer
The GM Astronaut Experience and Hospitality for Virgin Galactic answers some controversial questions, such as what he believes is the most overused buzzword in CX. Following on from our in-depth interview with Martijn Brouwer, GM Astronaut Experience and Hospitality for Virgin Galactic – in which he discussed the unique challenge of working for... Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 12/18/2017
CX predictions
It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead. Okay, it’s not quite as fantastical as that, we base our predictions on industry research and in-depth conversations with senior practitioners... Full Content »
Contributor: Seth Adler
Posted: Tue, 12/12/2017
Dana Wilson
In this week’s CX Network podcast theatre interview, the Vice President Customer Assurance for Comcast discusses innovation as a driver of process excellence and customer experience EPISODE OVERVIEW: Dana Wilson, Vice President Customer Assurance for Comcast, joins host Seth Adler in CX Network’s podcast theatre this week. She shares that very... Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 12/11/2017
Jo Boswell
Interview about the journey to personalisation at scale at British Airways, and the fundamental role of data and analytics that helped them along the way. Jo Boswell is the former Head of Customer Value Management for British Airways. She led analytics teams for the last 15 years and has championed better use of data and insight to drive the... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 12/06/2017
Martijn Brouwer
The GM Astronaut Experience and Hospitality for the world’s first commercial space line reveals how how he aims to deliver a great CX not just in space but on the ground as well Martijn Brouwer is the GM Astronaut Experience and Hospitality for Virgin Galactic. After graduating, Brouwer decided to explore the world by travelling abroad and he has... Full Content »
390 results
of 36