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CX Leaders

YO! Sushi's Customer Service Motto? Happy Team, Happy Guests

Hosted By: Zarina de Ruiter
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About this Podcast...

People Director, Suresh Banarse, talks about how he ensures a great experience for YO! Sushi's customers through a range of innovative employee engagement strategies.

Listen to our podcast with People Director Suresh Banarse to hear all about how YO! Sushi ensures a great customer service through their company culture, recognition schemes and other methods encouraging employee engagement. Banarse also touches upon the difference of delivering CX within the hospitality industry compared to retail and telecoms and how he tackles the additional challenges that come with it.

For more from Suresh Banarse, join him at the Customer Experience Exchange for Retail – taking place 6-8 July in London, United Kingdom – where he will be participating in a roundtable discussion titled 'Going the Extra Mile to Deliver a Differentiated Customer Experience'.