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Capturing the voice of the customer through data insights

This FREE webinar was recorded on:
Thursday, March 22, 2018
02:30 PM - 03:30 PM GMT

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In this webinar, the Head of Customer Experience at Loewe Technologies discusses how to overcome VoC challenges by capturing customer feedback and making the insights actionable.

Most organisations have never had as much data on their customers as they do today, which allows them to create personalised customer experiences across all touch points.

However, what do you do if you don’t have a direct relationship with your customers because you work with dealers or distributors? If you don’t have easy access to this customer data, how can you truly know them?

How do you close the interaction gap – and what data privacy challenges (such as GDPR) should you consider when capturing these insights?

And even if you do have access to all of the data, should you only bet on this fishing expedition on steroids? Is this the way to establish and maintain a customer relationship and outperform other on CX?

Join this free webinar with Tijl Hoornstra, Head of Customer Experience at Loewe Technologies, to learn:

  • Ways to capture customer feedback when there is an extra level of disconnect between the brand and the consumer
  • What you can do to make the data insights actionable to create personal relationships across the entire customer journey
  • How to interlink all the different data touchpoints to create one cohesive and consistent Voice of the Customer 
  • Sharing customer satisfaction insights internally to ultimately drive a seamless 360-degree customer experience

>> Watch the webinar on demand now!

This webinar is part of our CX Network LIVE: Customer Feedback & Satisfaction virtual event and you can find a full list of event sessions to watch on-demand here.