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Zarina
de Ruiter

zarina

Zarina joined CX Network at the start of its journey in 2015 to shape and build the multi-media digital content strategy. Working with respected industry experts and influencers, she commissions and produces all premium-level content, ranging from CX TALK videos and in-depth research reports to market surveys and podcasts. If you're a customer experience, service, insight, digital or marketing leader and you would like to contribute to CX Network, or you have any editorial enquiries, please get in touch on: zarina@cxnetwork.com.

339 results
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Nissan’s GM Customer Quality and Training is back in the hot seat today, to answer three burning customer experience questions.Guillaume Langle is the General Manager – Customer Quality and Training at Nissan Europe, where he is responsible for sales and after-sales retail processes for 2100 European dealers across 22 countries. He is tasked with...Full Article »
The VP Customer Experience Transformation of Liberty Global says that Amazon’s CX is a driving force of businesses having to embrace experience. Rhona Bradshaw is the VP Customer Experience Transformation for the consumer organisation at Liberty Global and is responsible for designing and enabling the future customer experience. Prior to her...Full Article »
“I believe there’s an equation we need to solve: the speed of interaction plus the quality of the interaction plus the quality of the answer will bring customer satisfaction,” explains Nissan’s Guillaume Langle. “I think speed will be linked to simplicity,” said Guillaume Langle, General Manager – Customer Quality and Training at Nissan Europe,...Full Article »
Interview with the VP Customer Experience Transformation of Liberty Global about changing customer expectations and the role of AI in today's CX landscape. Rhona Bradshaw is the VP Customer Experience Transformation for the consumer organisation at Liberty Global and is responsible for designing and enabling the future customer experience...Full Article »
In this interview, Alex Genov reveals the most overrated industry buzzword, the best experience he has received and the biggest learning on his journey so far.Alex Genov is the Head of Customer Research at US online shoe and clothes retailer Zappos, which is known for its exceptional customer experience.   Genov is an experienced customer...Full Article »
Podcasts are more popular than ever before, but what are the best series to get stuck into for CX and leadership inspiration?Podcasts are a convenient way of consuming information on-the-go. Whether you’re stuck in traffic on your way to and from work, ploughing through endless exercises in the gym, or spending hours every day on public transport...Full Article »
Industry survey on data security launched to uncover understanding and awareness across CX. With numerous stakeholders responsible for ensuring data security within an organisation, how far have those within customer experience come in safeguarding the brand against attacks? Why should CX teams be cyber aware? And what challenges and regulations...Full Article »
“We’ve been obsessed with our customers’ happiness from day 1,” says the online retailer’s Head of Customer Research. Alex Genov is the Head of Customer Research at US online shoe and clothes retailer Zappos, which is known for its exceptional customer experience. Genov is an experienced customer research professional who applies his...Full Article »
The annual in-depth research dissects the future of the customer experience landscape. What are the biggest trends, challenges and investments that will impact customer experience in 2018? Chatbots? Personalisation? Culture change? Omni-channel? Speech and text analytics? One of our biggest and most popular reports in the past year was...Full Article »
Tags: survey
Following on from the success of CX Network LIVE: Customer Insight, Data & Analytics in October, the popular and insightful virtual event is back this month with a focus on feedback measurement and customer satisfaction. CX Network LIVE is a quarterly virtual event – getting on average 1,000+ registrations from around the world – showcasing...Full Article »
339 results
of 34