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The retail landscape has already changed dramatically in 2017. Retailers analysing their holiday sales have begun to highlight some of the key areas generating buzz in the customer marketplace, and are putting plans in place to invest in the cutting edge customer technology to capitalise. Chat bots, AI, personalisation and other technology...Full Article »
Ahead of the Customer Insight & Analytics Exchange, attendees were asked what their top business challenges are and which tools and solutions they plan to invest in over the next 12 – 24 months to ensure their insight and analytics initiatives result in increased customer acquisition, loyalty and profits. Download the infographic to read:The...Full Article »