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John Pompei
In this week’s CX Network podcast interview, EA’s Head of Customer Care Operations Worldwide talks about the importance of social listening and real-time learning. EPISODE OVERVIEW: John Pompei is the Head of Customer Care Operations Worldwide at interactive entertainment software company Electronic Arts (EA). In this in-depth podcast...
Tags: podcast | interview | ea
Peter P
In this week’s CX Network podcast interview, the Vice President Sourcing of Carhartt discusses creating experiences for their ‘amazingly loyal’ customers. EPISODE OVERVIEW: Peter Paluzi is the Vice President Sourcing at Carhartt. He joins host Seth Adler in this week’s CX Podcast Theatre interview to explain that the bond between his brand and...
Bill Ashton
In this week’s CX Network podcast interview, the SVP of The Honest Company explains he is the ‘how person’ to founder Jessica Alba being the ‘why person’. EPISODE OVERVIEW: Bill Ashton is the SVP Operations at The Honest Company. He joins host Seth Adler in CX Network’s Podcast Theatre today for an in-depth conversation in which he shares that...
CX Network editorial Calendar 2018
An overview of the key upcoming content pieces and online events from CX Network. In 2018 we’re going to focus on a key customer experience topic area each quarter, each one will come with its own three-day long online event, thought leading market report, and a variety of content throughout the quarter. Breakdown of focus areas:January –...
Mark B
In this week’s CX Network podcast theatre interview, the Program Manager for Cisco discovers the unique challenges and opportunities of working with a large and diverse group of people. EPISODE OVERVIEW: Mark Buchanan is Program Manager at Cisco. He joins host Seth Adler in the CX Network Podcast Theatre to share that on his most recent journey...
Brad Nichols
In this week’s CX Network podcast theatre interview, the Global Customer Service Leader for Dun & Bradstreet talks about the continued need for the human element in the contact centre. EPISODE OVERVIEW: Brad Nichols is the Global Customer Service Leader for Dun & Bradstreet, and he joins host Seth Adler in this week’s CX Network Podcast...
Dana Wilson
In this week’s CX Network podcast theatre interview, the Vice President Customer Assurance for Comcast discusses innovation as a driver of process excellence and customer experience EPISODE OVERVIEW: Dana Wilson, Vice President Customer Assurance for Comcast, joins host Seth Adler in CX Network’s podcast theatre this week. She shares that very...
Jon Robertson
In this week’s podcast interview, the Chief Customer Officer of Desk Yogi discusses the importance of employee wellness and how to create this right at their desk EPISODE OVERVIEW: Jon Robertson is the Chief Customer Officer at Desk Yogi, and employee wellness company. He joins host Seth Adler in our podcast theatre this week to share that he...
akira
In this week’s podcast interview, the VP, Marketing & Strategy, Asia & Oceania for Japan Airlines discusses his dedication to customer experience through Japanese style service EPISODE OVERVIEW: This week, CX Network podcast theatre host Seth Adler is joined by the VP, Marketing & Strategy, Asia & Oceania for Japan Airlines,...
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The rules around how companies process, store and use personal information are changing, what does this mean now for the way you’re collecting and utilising your customers’ data? SEE ALSO: Fifth of customers refuse to share personal data in 2018 Marketers and other customer experience practitioners collecting and using customer data across the EU...
403 article results
of 41