Listen to our latest podcast right here:

Videos

12 results
of 2
01/23/2018
Rodney Assock
LV= interview about measuring VOC in an age of survey fatigue, making real-time insights actionable and predictions for the year ahead. Rodney Assock is Operational Services Director at LV=. In this interview he answers the following questions:What does your role at Operational Services Director at LV= entail?There is a huge amount of chatter Read more
Tags: lv= | interview | video | chatbots | voc | omni-channel | prediction | challenge
03/09/2017
Fossil Drives Customer Service
Helen Wood is the Managing Director of Fossil Group UK. At the Customer Experience Exchange for Europe she held an insightful presentation about creating all aspects that attribute to a great customer service. Her session covered topics such as how they drive excellent customer service at Fossil, the internal customer service, setting service Read more
Tags: video | presentation | fossil | customer service
01/03/2017
Disney’s Key to Surprising and Delighting Guests
Bob Simmonds is the Senior Vice President, Worldwide Travel Operations at Disney. In his presentation at the Executive Customer Contact Exchange US he spoke about the guest service at Disney; how they surprise and delight guests at every touch-point through mind-set, magic bands, and more. Watch his full presentation below.
Tags: walt disney | surprise & delight | Customer Experience | customer service | video | presentation | ecce
12/13/2016
Sears Transformational Customer Service Journey
Steve Adamson is the DVP Member Services Organisation at Sears. In his presentation at the Executive Customer Contact Exchange US he talks about changing customer expectations, and Sears’ journey to transforming their customer service to keep up with the changing landscape, including the rise of self-service and automation.
Tags: sears | video | presentation | self-service | customer service | ecce
10/25/2016
erie insurance customer experience video
Troy Peterson is the Vice President Customer Care at Erie Insurance. In this interview from the Executive Customer Contact Exchange US he speaks about:How to engage employees in the customer contact strategyEmpowering employees to become business owners as a stepping tool for a great customer serviceWhy digital is an enhancement to the customer Read more
Tags: customer service | ecce | customer contact | video | interview | employee engagement
09/28/2016
CX Network Customer Experience Advertising Sales Leads Marketing
*/ It's that time where people start looking ahead and make budget plans for the year ahead. And what better way to reach your targets than by generating quality leads, demonstrating thought leadership and increasing brand exposure in front of a highly engaged audience?With over 12,000 premium members and a wider reach of over 90,000 CX Read more
Tags: video | Customer Experience | case study | whitepaper
08/09/2016
eBay Key Elements For a Great Customer Service Strategy
Jean-Marc Codsi is the VP Global Customer Experience at eBay Inc. At the Executive Customer Contact Exchange UK he was interviewed about:The three key elements of a great customer service strategy; innovation, consistency and simplicityHow to stay ahead of the disruptors within the retail industryCreating a customer base that is loyal and trust Read more
Tags: ebay | customer service | Customer Experience | retail | omni-channel | Mobile | voc | video | interview
06/30/2016
customer journey mapping
Jan Heyens is the Director Retail Transformation of Mobistar. At the CEM Telecoms Global Summit in London, he presented a session on moving from a sales-centric to a service-centric retail model, and how digital and omni-channel play a part in this. Watch the full presentation below.
Tags: CEM telecoms | telecoms | retail | mobistar | presentation | video | digital | omni-channel | customer service
06/28/2016
innovation, digital, customer, barclays
Clive Grinyer is the Customer Experience Director, Design & Digital Office of Barclays. At the CX Excellence World summit in Paris he presented an insightful session on innovations within a digital landscape and how to ensure that the customer remains at the heart of the developments. Watch the full video below.
Tags: Customer Experience | digital | barclays | video | presentation | innovation
06/14/2016
digitalstratsmall
Sachin Kumar Das is the Vice President (National Head Customer Service Mobility Operations) of Aircel, one of India’s leading innovative mobile service providers. At the CEM Telecoms Global summit in London, CX Network caught up with him to discuss customer experience challenges in the India telecoms industry, investment priorities in the near Read more
Tags: interview | video | CEM telecoms | telecoms | Customer Experience | customer service | digital | india
12 results
of 2