788 results
of 53
Rodney Assock

How LV= meets constantly changing customer expectations

Published: Tuesday, January 23, 2018
LV= interview about measuring VOC in an age of survey fatigue, making real-time insights actionable and predictions for the year ahead. Rodney Assock is Operational Services Director at LV=. In this interview he answers the following questions:What... Read More

Ganesh

How the Oreo brand creates personalised experiences on Alibaba.com

Published: Wednesday, January 24, 2018
In this week’s podcast, the Senior Director of Global E-Commerce for Mondelez talks about the challenge of the brands going digital and partnerships with online platforms to help with this.EPISODE OVERVIEW: Ganesh Kashyap is the Senior Director of... Read More

data

Infographic: How to turn data into actionable insights

Published: Monday, January 22, 2018
One of the biggest obstacles for CX leaders is how to turn data into actionable insights. Respondents to our recent survey for The Big Book of Customer Insight, Data & Analytics 2017, revealed the biggest data challenges hampering CX success and... Read More

John Pompei

Electronic Arts: ‘We are committed to the voice of the player’

Published: Wednesday, January 17, 2018
In this week’s CX Network podcast interview, EA’s Head of Customer Care Operations Worldwide talks about the importance of social listening and real-time learning. EPISODE OVERVIEW: John Pompei is the Head of Customer Care Operations Worldwide at... Read More

experience

How to build loyalty without a human touch in a digital world

Published: Tuesday, January 16, 2018
Learn how to utilise digital interaction data from multiple channels to deliver better customer experiences. If 2017 was the year of (digital) transformation then 2018 must be the year brands welcome in the “experience era”. In a fast-evolving... Read More

Dan Erenso

‘Omni-channel is the most overrated buzzword in customer experience’

Published: Monday, January 15, 2018
Danske Bank interview about 2017 learnings, 2018 predictions, the rise of AI and more. Dan Bandsholm Erensø is Programme Lead in the Office of the COO at Danske Bank. In this interview recorded at the Executive Customer Contact Exchange: BFSI he... Read More

Peter P

‘We were solving our consumer needs 128 years ago and are still doing it’

Published: Friday, January 12, 2018
In this week’s CX Network podcast interview, the Vice President Sourcing of Carhartt discusses creating experiences for their ‘amazingly loyal’ customers. EPISODE OVERVIEW: Peter Paluzi is the Vice President Sourcing at Carhartt. He joins host Seth... Read More

VOC

Case study: CX Network helps a leading VOC provider tap into new markets

Published: Friday, January 12, 2018
Case study detailing we helped a partner tap into new markets and generate top quality leads.

Create a connected CX to increase engagement and customer lifetime value

Create a connected CX to increase engagement and customer lifetime value

Published: Thursday, January 11, 2018
Learn how to manage valuable digital brand assets across multiple channels and drive better customer engagement. In our digital age, organizations are seeking ways to reinvent how they market and strengthen their brand, manage their assets, and... Read More

forward calendar

CX Network forward calendar 2018

Published: Thursday, January 11, 2018
An overview of the key upcoming content pieces and online events from CX Network. In 2018 we’re going to focus on a key customer experience topic area each quarter, each one will come with its own three-day long online event, thought leading market... Read More

voice AI thumb

Why you need to capitalise on the opportunity of voice AI in 2018

Published: Wednesday, January 10, 2018
Chatbots may have gotten the bulk of the attention within customer experience but the past year has seen AI-powered voice assistants go from a fad idea to a mainstream household item, writes Fireworx founder Daniel Smith Photo by Ben Kolde on ... Read More

Bill Ashton

Evolving Jessica Alba’s The Honest Company from ecommerce to traditional retail

Published: Tuesday, January 09, 2018
In this week’s CX Network podcast interview, the SVP of The Honest Company explains he is the ‘how person’ to founder Jessica Alba being the ‘why person’. EPISODE OVERVIEW: Bill Ashton is the SVP Operations at The Honest Company. He joins host Seth... Read More

Joshua March

Offline experience surveys are ‘powerful’ to get real-time feedback

Published: Monday, January 08, 2018
What are the trends and predictions for customer feedback and care in 2018?Joshua March is the founder and CEO of social customer service solution Conversocial. He previously founded social application company iPlatform and is a renowned expert in... Read More

CX Network editorial Calendar 2018

CX Network editorial calendar 2018

Published: Friday, January 05, 2018
An overview of the key upcoming content pieces and online events from CX Network. In 2018 we’re going to focus on a key customer experience topic area each quarter, each one will come with its own three-day long online event, thought leading market... Read More

Mark B

‘We want to manage the experience in a way that helps customers love us’

Published: Thursday, January 04, 2018
In this week’s CX Network podcast theatre interview, the Program Manager for Cisco discovers the unique challenges and opportunities of working with a large and diverse group of people. EPISODE OVERVIEW: Mark Buchanan is Program Manager at Cisco.... Read More

788 results
of 53