Latest Content(see all)
‘Every conversation with a customer matters’
May 17, 2018 by
Seth Adler
Yanny vs. Laurel typifies customer personalisation
May 17, 2018 by
Richard de Silva
WEBINARS(see all)
CX Network LIVE: The Smart Customer Experience
Tuesday, July 10, 2018, 09:00 am EDT
CX Leaders: why you aren’t getting emotional enough about digital experience
Thursday, June 07, 2018, 12:00 pm EDT
Inbox incarceration? App apathy? The solution to your customer engagement woes!
Wednesday, May 23, 2018, 03:00 pm EDT
CX APAC online 2018
Tuesday, April 17, 2018, 09:30 am EDT
Upcoming Events(see all)
INDUSTRY REPORTS(see all)
Market report: Customer experience predictions for 2018
December 18, 2017 by Zarina de Ruiter
The big book of customer insight, data & analytics 2017
December 4, 2017 by Zarina de Ruiter
CX in telecoms global investment report 2018
November 27, 2017 by Zarina de Ruiter
CX in telecoms global benchmarking report 2018
November 20, 2017 by Zarina de Ruiter
CUSTOMER EXPERIENCE
CX Leaders: why you aren’t getting emotional enough about digital experience
Thursday, June 07, 2018, 12:00 pm EDT
Inbox incarceration? App apathy? The solution to your customer engagement woes!
Wednesday, May 23, 2018, 03:00 pm EDT
CUSTOMER SERVICE
Yanny vs. Laurel typifies customer personalisation
May 17, 2018 by Richard de Silva
‘Every conversation with a customer matters’
May 17, 2018 by Seth Adler
DATA & ANALYTICS
Capturing the voice of the customer through data insights
Thursday, March 22, 2018, 02:30 pm EDT
How cyber-aware are customer experience teams?
April 9, 2018 by Zarina de Ruiter
Digital(see all)
CX Leaders: why you aren’t getting emotional enough about digital experience
Thursday, June 07, 2018, 12:00 pm EDT
CX APAC online 2018
Tuesday, April 17, 2018, 09:30 am EDT
CXN Live: Customer Feedback & Satisfaction
Tuesday, March 20, 2018, 10:00 am EDT
Insight
The survey is dead… A survival guide for CX
Wednesday, March 21, 2018, 05:00 pm EDT
The 4 ingredients to Zappos’ CX success formula
April 3, 2018 by Zarina de Ruiter
Solve the biggest CX insight challenge: Turn feedback into action
February 5, 2018 by CX Network
‘Yesterday's big data is today's small data’
December 20, 2017 by Zarina de Ruiter
Marketing
Create a connected CX to increase engagement and customer lifetime value
January 11, 2018 by CX Network
Market report: Customer experience predictions for 2018
December 18, 2017 by Zarina de Ruiter
‘Data and analytics are the essential fuel of personalisation’
December 11, 2017 by Zarina de Ruiter
